Vortex Warranty

 

Our VIP warranty is about you, not us. It's about taking care of you after the sale.

VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

You see, it doesn't matter how it happened, whose fault it was, or where you purchased it. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods, and monoculars.

• Unlimited Lifetime Warranty
• Fully transferable
• No warranty card to fill out
• No receipt needed to hang on to

If you ever have a problem, no matter the cause, we promise to take care of you.

Note:
The VIP Warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of the product.

How to Return a Warranty Item to CSW

If you need to return a product to Country Sports Wholesale Ltd (CSW) for warranty inspection, please follow the steps below.

1. Complete a Warranty Form

Please download, print and complete our Warranty Return Form and include it with your product.

Warranty Form Download

If you do not have access to a printer, you can include a handwritten note instead. Please make sure it contains:

• Your full name
• Your return address
• Your email address (Essential for tracking and communication)
• Your telephone number
• The product you are returning
• A clear description of the problem or fault

Providing as much information as possible about the issue will help us assess your warranty return.

2. Package Your Product Securely

Please package the product carefully in a sturdy corrugated cardboard box or suitable mailing tube to protect it during transit.

Include your completed Warranty Return Form or handwritten information inside the package.

3. Send Your Return to CSW

Please send your warranty return to:

Warranties
Country Sports Wholesale
Manor Farm
Chapel Street
Hinxworth
Hertfordshire
SG7 5HN
United Kingdom

We strongly recommend using a tracked delivery service and retaining your tracking information until your warranty has been completed.

4. We'll Assess Your Return

Once your product arrives with us, our warranty team will assess the item and determine the appropriate next step in accordance with the manufacturer's warranty.

Where appropriate, this may involve a repair or replacement. The exact warranty terms and available remedies will depend on the manufacturer and product concerned.

Important Information

Please do not bring warranty returns to our premises in person. CSW is not a retail showroom and we are unable to accept customer drop-ins. All warranty items should be sent to us using the address above.

If you have any questions before sending your product, please contact our warranty team:

Email: Warranties@CSWMail.co.uk
Telephone: 01462 743223